FAQ
ORDERING BOOKS
Q: When will my order ship?
A: Books ship from our distributor usually within 1 week for paperbacks and 2-3 weeks for hardcovers. Limited hardcovers ship from our office, typically within 48 hours of purchase.
Q: Will I receive a tracking number?
A: Books shipped from our office are shipped using Stamps.com, which will send you an email with tracking information. It may end up in your spam folder, so please check there before emailing us. For books shipped from our distributor, you will receive an updated tracking number from Paypal once the book has shipped.
Q: I want to order a book, but I don’t want to use Paypal. What should I do?
A: Paypal is the only payment option presently available on our site; however, you can pay with a credit/debit card through Paypal, instead of using a Paypal account. If you do not wish to use Paypal in any way, you may order the books from a different supplier, such as Amazon or Barnes and Noble, using the links on the book’s product page.
Q: I ordered a book but did not receive any confirmation email?
A: Check your spam folder. If you still do not find a confirmation email, please feel free to contact us.
Q: I live outside the U.S. Do you ship to my country and how much does shipping cost?
A: We ship worldwide, except in cases where we may not have rights for a particular book in your country (e.g., some books may not ship to the UK if another publisher holds the rights to it there). When you purchase books on our website, Paypal will automatically calculate a shipping cost to your country. If the shipping cost displayed does not appear accurate, or if you wish to inquire about other shipping options, you are welcome to contact us. Please note that international orders shipped via UPS may be subject to customs fees, brokerage duties, or VAT, which are outside our control and can be costly.
Q: I live in Australia/Canada/Mars. Why is it so expensive to ship your books here?
A: Unfortunately we do not set the postal rates. On each book’s product page, we have links to a number of booksellers who ship to your location. You may wish to try their websites and see if they are able to ship to you cheaper than we can.
Q: I work for a bookstore and would like to order your books. How can I do so?
A: Please contact us directly. We offer discounts to booksellers depending on order size. For very small orders (fewer than five books total), please order the books through Ingram instead.
PROBLEMS WITH ORDERS
Q: I placed an order through Paypal, but the shipping address is wrong because I moved. What should I do?
A: Please contact us as soon as possible with any changes to your shipping address. USPS does not forward Media Mail, so if your address is outdated the book will be returned to us and we will have to charge you again to reship it.
Q: I received my order, but a book was missing or damaged. What should I do?
A: If you ordered through our website, please contact us with your name and information about the problem, and we will fix it. If you ordered the books from Amazon or another supplier, you must contact them instead.
Q: I received my order, but a book appears to be misprinted or defective. What should I do?
A: If you ordered through our website, please contact us with your name and information about the problem, and we will fix it. If you ordered the books from Amazon or another supplier, you must contact them instead.
Q: I received my order, but I was sent the wrong book. What should I do?
A: If you ordered through our website, please contact us with your name and information about the problem, and we will fix it. If you ordered the books from Amazon or another supplier, you must contact them instead.
CANCELLATIONS/REFUNDS/RETURNS
Q: I ordered a book and received it, but I don’t want it after all. Can I return it?
A: We do not accept returns, except in rare cases. You are welcome to contact us and explain the situation and we will evaluate such return requests on a case-by-case basis. In the case of any allowed return, the buyer will be responsible for return postage.
Q: I placed an order the other day, but I decided I don’t want the book after all. Can I cancel the order?
A: If your order has already shipped, or if our distributor has already begun processing your order, we are unable to cancel it. If your order has not yet been processed, you may cancel your order for a refund, less the Paypal transaction fee, which is non-refundable.
Q: I live in the UK. I placed an order on your site but received notification that my order was canceled. Why?
A: Some of our books’ product pages state that the book is not available in a particular territory due to copyright concerns or rights restrictions. If, despite that notice, you placed the order to be shipped to that territory anyway, we may be forced to cancel the order and refund it, less the Paypal processing fee.
GIFT CARDS
Q: Do you offer gift cards?
A: Yes. Our electronic gift cards are offered through Square, do not expire, and are redeemable for any books on our site.
Q: How do I redeem a gift card?
A: Unfortunately at this time gift cards must be redeemed the old-fashioned way – by contacting us via phone or email with your gift card number and the titles of the books you would like to order.
Q: When will my order ship?
A: Books ship from our distributor usually within 1 week for paperbacks and 2-3 weeks for hardcovers. Limited hardcovers ship from our office, typically within 48 hours of purchase.
Q: Will I receive a tracking number?
A: Books shipped from our office are shipped using Stamps.com, which will send you an email with tracking information. It may end up in your spam folder, so please check there before emailing us. For books shipped from our distributor, you will receive an updated tracking number from Paypal once the book has shipped.
Q: I want to order a book, but I don’t want to use Paypal. What should I do?
A: Paypal is the only payment option presently available on our site; however, you can pay with a credit/debit card through Paypal, instead of using a Paypal account. If you do not wish to use Paypal in any way, you may order the books from a different supplier, such as Amazon or Barnes and Noble, using the links on the book’s product page.
Q: I ordered a book but did not receive any confirmation email?
A: Check your spam folder. If you still do not find a confirmation email, please feel free to contact us.
Q: I live outside the U.S. Do you ship to my country and how much does shipping cost?
A: We ship worldwide, except in cases where we may not have rights for a particular book in your country (e.g., some books may not ship to the UK if another publisher holds the rights to it there). When you purchase books on our website, Paypal will automatically calculate a shipping cost to your country. If the shipping cost displayed does not appear accurate, or if you wish to inquire about other shipping options, you are welcome to contact us. Please note that international orders shipped via UPS may be subject to customs fees, brokerage duties, or VAT, which are outside our control and can be costly.
Q: I live in Australia/Canada/Mars. Why is it so expensive to ship your books here?
A: Unfortunately we do not set the postal rates. On each book’s product page, we have links to a number of booksellers who ship to your location. You may wish to try their websites and see if they are able to ship to you cheaper than we can.
Q: I work for a bookstore and would like to order your books. How can I do so?
A: Please contact us directly. We offer discounts to booksellers depending on order size. For very small orders (fewer than five books total), please order the books through Ingram instead.
PROBLEMS WITH ORDERS
Q: I placed an order through Paypal, but the shipping address is wrong because I moved. What should I do?
A: Please contact us as soon as possible with any changes to your shipping address. USPS does not forward Media Mail, so if your address is outdated the book will be returned to us and we will have to charge you again to reship it.
Q: I received my order, but a book was missing or damaged. What should I do?
A: If you ordered through our website, please contact us with your name and information about the problem, and we will fix it. If you ordered the books from Amazon or another supplier, you must contact them instead.
Q: I received my order, but a book appears to be misprinted or defective. What should I do?
A: If you ordered through our website, please contact us with your name and information about the problem, and we will fix it. If you ordered the books from Amazon or another supplier, you must contact them instead.
Q: I received my order, but I was sent the wrong book. What should I do?
A: If you ordered through our website, please contact us with your name and information about the problem, and we will fix it. If you ordered the books from Amazon or another supplier, you must contact them instead.
CANCELLATIONS/REFUNDS/RETURNS
Q: I ordered a book and received it, but I don’t want it after all. Can I return it?
A: We do not accept returns, except in rare cases. You are welcome to contact us and explain the situation and we will evaluate such return requests on a case-by-case basis. In the case of any allowed return, the buyer will be responsible for return postage.
Q: I placed an order the other day, but I decided I don’t want the book after all. Can I cancel the order?
A: If your order has already shipped, or if our distributor has already begun processing your order, we are unable to cancel it. If your order has not yet been processed, you may cancel your order for a refund, less the Paypal transaction fee, which is non-refundable.
Q: I live in the UK. I placed an order on your site but received notification that my order was canceled. Why?
A: Some of our books’ product pages state that the book is not available in a particular territory due to copyright concerns or rights restrictions. If, despite that notice, you placed the order to be shipped to that territory anyway, we may be forced to cancel the order and refund it, less the Paypal processing fee.
GIFT CARDS
Q: Do you offer gift cards?
A: Yes. Our electronic gift cards are offered through Square, do not expire, and are redeemable for any books on our site.
Q: How do I redeem a gift card?
A: Unfortunately at this time gift cards must be redeemed the old-fashioned way – by contacting us via phone or email with your gift card number and the titles of the books you would like to order.